Hosted PBX in Boston
Cloud-based PBX phone systems for businesses - enterprise telephony features hosted in the cloud with no on-site hardware. Serving businesses in Boston and surrounding areas.
Hosted PBX in Boston
A hosted PBX (Private Branch Exchange) is a cloud-based business phone system that handles all call routing, extensions, voicemail, IVR menus, call queues, conference calling, and call recording, managed entirely in the cloud. Unlike traditional on-premise PBX equipment, there is nothing to maintain, replace, or upgrade at your office. Crushed Ice provisions and manages your hosted PBX on a flat monthly fee that includes the phone system platform, UK geographic and non-geographic numbers, number porting from your existing provider, and full ongoing support. You get a fully capable enterprise phone system for a fraction of what legacy hardware would cost.
Crushed Ice provides hosted pbx to businesses throughout Boston - remote configuration and on-site deployment handled as standard.
Everything included
Auto-Attendant & IVR
Professional greeting menus that route callers to the right department, person, or information, without needing a receptionist for every call.
Hunt Groups & Call Queues
Distribute calls across teams with hold music, queue position announcements, overflow routing, and priority handling for VIP callers.
Voicemail to Email
Voicemails delivered as audio attachments directly to your inbox. No missed messages, and a record of every call.
Number Porting
Keep all your existing phone numbers when you switch. We manage the porting process from your current provider with no disruption to incoming calls.
Softphone & Mobile App
Make and receive calls on your business number from any device: desktop softphone, mobile app, or physical IP handset. Your number travels with you.
Call Recording & Analytics
Automatic call recording for compliance and training, plus call statistics, ring times, and missed call reports.
Premium capabilities
Real-Time Transcription
Automatic transcription of calls as they happen, with searchable records available immediately after each conversation ends.
Advanced Analytics
Detailed reporting on call volumes, wait times, agent performance, missed calls, and peak periods, giving management full visibility across the phone system.
Software Integration
Connect your phone system to your CRM, helpdesk, or bespoke software so that caller information, call logs, and recordings flow automatically into your existing tools.
Complete Bespoke Configuration
Every call flow, IVR menu, hunt group, and routing rule built exactly to your requirements. Nothing is off-the-shelf, nothing is a compromise.
Common scenarios
Replacing an Ageing On-Premise PBX
The situation
A 30-person solicitors firm had a 12-year-old Avaya PBX. Maintenance costs were rising, replacement parts were becoming scarce, and it couldn't support remote workers after the pandemic.
The result
Crushed Ice replaced the on-premise system with a hosted PBX: all existing numbers ported, all staff connected via softphone and desk handsets, remote workers fully included. Monthly telecom costs fell by 22%.
Multi-Site Unification
The situation
A property management company had three offices, each with a separate phone line and no easy way to transfer calls between sites. Clients calling one office couldn't be transferred to a colleague at another.
The result
A single hosted PBX unified all three sites with a shared extension plan and easy call transfer between sites. The company's main number now routes calls intelligently across all locations.
Remote-First Business
The situation
A digital marketing agency had 20 staff working across the UK with no physical office. They were using personal mobile numbers for business calls. No way to route, record, or report on calls.
The result
Hosted PBX with mobile apps gave every member of staff a business number they could use from their personal phone. The agency now presents a professional, unified telephony front to clients.
Scaling Up Quickly
The situation
A growing recruitment firm needed to add 15 new staff in two months. Their legacy phone system required an engineer visit to add extensions. An expensive, slow process.
The result
With hosted PBX, Crushed Ice provisioned 15 new extensions and shipped pre-configured handsets within a week. No engineer visits, no infrastructure changes, no delays to the business.
Live within days
Requirements & Design
We map your current call flows, how calls are routed today, how you want them routed, how many concurrent calls you need, and what happens out of hours. We produce a call flow diagram for your approval before anything is provisioned.
System Provisioning
Your hosted PBX is provisioned in our cloud platform: extensions created, IVR menus recorded, hunt groups configured, and voicemail set up. Handsets and softphone apps are configured and tested.
Number Porting
We initiate the porting process for your existing numbers, managing all communications with your current provider. Porting runs in parallel so you have zero downtime, and your numbers just start ringing on the new system.
Go Live & Training
On go-live day we are available throughout. We train your team on the new system and make any last-minute adjustments to call flows. Ongoing support is included in your monthly fee.
Delivered as part of our Business VoIP Phone Systems service
Hosted PBX is a core part of how Crushed Ice delivers Business VoIP Phone Systems. All of our services run on a simple all-inclusive monthly fee - no large upfront costs, no hidden extras, and direct access to the people who actually look after your systems.
Hosted PBX - common questions
Providing Hosted PBX to businesses across PE20, PE21 in Boston
