FAQs
You've got questions, and we've got the answers!
We provide fully managed custom-built software solutions, CRM systems, VoIP phone systems, e-commerce platforms, smart mobile apps, and much more - all tailored to your exact business needs.
Instead of large upfront costs, we offer an all-inclusive monthly fee covering development, maintenance, support, and regular updates. This makes costs predictable and eliminates unexpected expenses for future changes or enhancements as your business evolves.
We believe in direct, human support rather than impersonal tickets. You get access to actual team members who understand your business and solution, without going through tiered support systems or waiting for ticket escalations. This ensures faster resolution and a better overall experience.
Security is built into every solution from the ground up, not added as an afterthought. We implement appropriate measures like encryption, secure authentication, regular security updates, and compliance with relevant regulations. For cloud-based solutions, we use infrastructure spread across multiple regions for maximum resilience and data protection.
We offer ongoing support through maintenance services, bug fixes, updates, and troubleshooting. Our team is always available to ensure that your system is running smoothly.
Yes, we specialise in integrating third-party applications, such as accounting tools, payment gateways, and marketing platforms, to create a seamless experience for your business.
Our solutions are built with scalability in mind, allowing your software to grow with your business. We use modular designs and cloud-based technologies to ensure that scaling is smooth and cost-effective.
Bespoke Software FAQ's
Bespoke software is custom-built to your exact specifications, helping streamline operations and boost efficiency. These FAQs address how we build, support, and scale tailor-made systems for your business.
Bespoke software is custom-built to meet the specific needs of your business, unlike off-the-shelf solutions.
Timelines vary depending on complexity and can take anywhere from 2 months to 2 years, we can give you a rough timescale after an initial consultation.
Yes, we design scalable solutions that evolve with your business needs.
It’s fully tailored to your workflow, offering better efficiency and competitive advantage.
Absolutely - we offer ongoing maintenance, support, and enhancements.
Yes, we can integrate bespoke software with your existing systems and third-party applications.
VoIP Phone Systems FAQ's
We offer robust VoIP telephone systems to modernise your business communications. The FAQs below explain how VoIP works, the benefits it offers, and how it integrates into your current setup.
VoIP (Voice over IP) allows you to make calls over the internet instead of traditional phone lines.
Yes, we can port your existing number to your new VoIP system.
Yes, our solutions are enterprise-grade and deliver high call quality and uptime along side advanced features.
No, we believe in earning your business every month. Our VoIP solutions require just 30 days' notice with no long-term commitment, making it a risk-free choice for your business.
Our plans include 3,000 outbound minutes per user per month to UK, Europe, North America and beyond, with unlimited inbound calls. This generous allowance meets the needs of most businesses without requiring additional charges.
Most businesses save 30–60% on telecom costs compared to traditional systems.
Yes, we offer full setup, training, and ongoing support.
Yes, our VoIP solutions are compatible with mobile devices and softphones.
CRM Systems FAQ's
Our CRM systems help you manage customer relationships, automate workflows, and track performance. These FAQs cover features, integrations, and security of our CRM offerings.
A CRM (Customer Relationship Management) system helps manage customer interactions, data, and business processes.
We create seamless connections between your CRM and other business tools like accounting software, VoIP phone systems, email platforms, and marketing tools. This eliminates double-entry, ensures data consistency, and provides a unified view of customer data across all touchpoints. The integrations are custom-built for your specific systems and workflows.
Yes, we build custom CRMs or configure platforms to match your unique workflows.
We offer both, depending on your needs and preferences.
Our systems use encryption, access controls, and regular backups for maximum security.
Yes, we provide full onboarding and training to ensure adoption and productivity.
Mobile Apps FAQ's
Whether for internal operations or public users, we build high-quality mobile apps tailored to your requirements. Below are some frequently asked questions about our app development process.
Yes, we build cross-platform and native apps for both operating systems.
Development time typically ranges from 2 to 6 months depending on complexity.
Yes, we can integrate your app with CRM, databases, APIs, and other services.
Our monthly fee covers ongoing updates, maintenance, and support for your app. We monitor performance, implement security patches, address any issues that arise, and help you plan and implement new features as your business evolves or user feedback suggests improvements.
Yes, we manage the entire app submission process for both iOS and Android platforms, ensuring compliance with all store guidelines. We also handle ongoing compliance requirements as platform policies change over time.
Absolutely, we build with scalability in mind to support your growth.
Yes, we offer maintenance, bug fixes, and feature updates post-launch.
AI Solutions FAQ's
We develop AI-powered tools that enhance efficiency, automate tasks, and deliver insights. The following FAQs clarify how AI fits into your business and what solutions we offer.
We offer machine learning, predictive analytics, natural language processing, and automation tools.
Yes, we can embed AI modules into your current infrastructure for smarter automation.
Not at all - we provide cost-effective AI solutions for small and medium businesses.
Common business applications include intelligent automation of repetitive tasks, predictive analytics for better forecasting, enhanced customer experiences through personalisation, and operational optimisation that identifies inefficiencies. We help identify which specific applications would deliver the most value for your particular business situation.
We use encrypted, anonymised, and ethically sourced data for all AI solutions.
Yes, AI improves efficiency, reduces errors, and automates time-consuming tasks.
No, we offer fully managed AI solutions with support.
E-commerce Solutions FAQ's
From simple storefronts to advanced platforms, we build e-commerce solutions that drive sales and support growth. These FAQs answer common questions about features, customisation, and scalability.
We specialise in custom e-commerce shop solutions tailored to your brand and business model.
We create fully bespoke and personalised solutions.
While platforms like Shopify offer quick setup, they limit your control and often lead to compromised customer experiences. Our custom solutions are built specifically for your business model and product offerings, with tailored features, seamless integrations with your existing systems, and complete flexibility to evolve as your business grows.
Yes, we integrate Stripe, PayPal, Klarna, and many others.
Yes, all solutions are responsive and optimised for mobile shopping.
Absolutely - we build scalable systems for large product catalogues.
IT Support FAQ's
Our IT services include supplying hardware and providing end-user support for smooth day-to-day operations. Find answers here to common hardware and support-related questions.
We provide laptops, desktops, servers, networking equipment, and peripherals.
Yes, we offer both remote and on-site support depending on your needs.
Absolutely, we support all major operating systems and devices.
Yes, we handle all installations, updates, and licence management.
Yes, we offer complete setup including cabling, networking, and user onboarding.
We offer flexible support plans, including 24/7 coverage where required.
OCR & Data Extraction FAQ's
We use OCR and intelligent data extraction to convert documents into usable digital information. These FAQs explain the process, security, and integration of our OCR solutions.
OCR (Optical Character Recognition) converts printed or handwritten text into digital data.
We support invoices, forms, ID cards, contracts, handwritten notes, and more.
Yes, our systems use advanced AI to achieve high levels of accuracy.
Yes, we can plug it into your CRM, ERP, or custom workflows.
Absolutely - all data is processed securely and in line with GDPR.
Yes, we support multiple languages and character sets.