Acceptable Use Policy

This Acceptable Use Policy outlines the proper and permitted use of Crushed Ice's website, software solutions, and services. By accessing our digital properties or using our services, you agree to comply with this policy in its entirety.

1. General Website Usage

Our website (crushedice.uk) is intended to provide information about our services and facilitate communication with our team. When using our website, you agree to:

• Use the website only for legitimate business or personal purposes
• Not attempt to compromise the security or integrity of our website
• Not use automated tools to scrape content or extract data without our express permission
• Not impersonate others or misrepresent your identity or relationship with Crushed Ice
• Not use the website for any purpose that violates applicable laws or regulations
• Not attempt to disrupt or overload our servers or network infrastructure

2. General Services & Solutions Usage

These guidelines apply to all our services delivered under our monthly management model. When using any Crushed Ice service, you agree to:

• Use our services only for legitimate business purposes aligned with our service agreements
• Maintain the security of any access credentials provided by Crushed Ice
• Not attempt to circumvent any security measures or access restrictions
• Not use our services to store, process, or transmit illegal content
• Provide accurate and truthful information when required for service delivery
• Promptly report any security concerns or suspected breaches
• Respect the intellectual property rights of Crushed Ice and third parties
• Not resell or redistribute our services without explicit permission
• Not use our services in ways that could harm the experience of other customers

3. Custom Website Services

Our website development services are provided under a monthly management model. When using our website services, you agree to:

• Only upload and publish content for which you have proper rights and permissions
• Ensure all published content complies with applicable laws including copyright, privacy, and data protection
• Not use your website for illegal, fraudulent, or misleading purposes
• Maintain reasonable security practices for any admin or CMS access provided
• Not attempt to modify the codebase in ways not supported by our service agreement
• Comply with all relevant e-commerce, accessibility, and consumer protection regulations if selling products or services
• Not use excessive bandwidth or resources beyond what's reasonable for your business needs
• Implement appropriate data collection notices and consent mechanisms if collecting user data

4. Bespoke Software Solutions

Our custom software solutions are designed specifically for your business needs. When using our software solutions, you agree to:

• Not attempt to reverse-engineer, decompile, or modify the software beyond permitted configuration options
• Use the software only for its intended purpose as outlined in our service agreement
• Not copy, resell, or distribute the software to unauthorised parties
• Follow secure user management practices for any staff accounts
• Ensure data entered into the system complies with data protection regulations
• Not use the software to process sensitive personal data without appropriate safeguards
• Not attempt to bypass licensing or user limitations
• Report any bugs, security issues, or performance problems promptly
• Not use the software for critical safety applications without specific agreement

5. IT Services

Our IT services help maintain your technology infrastructure. When using our IT services, you agree to:

• Follow our security recommendations and best practices
• Not disable or circumvent security measures we implement
• Maintain appropriate physical security for equipment we manage
• Only install software for which you have proper licenses
• Promptly report security incidents or suspected breaches
• Not use our IT infrastructure for illegal activities or to harm others
• Ensure staff are trained on basic security practices
• Maintain appropriate backups of critical data as advised
• Not exceed agreed usage limits for managed services

6. Third-Party Integrations

When we integrate third-party services with our solutions, you agree to:

• Comply with the terms of service for those third-party platforms
• Use API integrations only for the intended, legitimate purposes
• Not attempt to use our integrations to circumvent limitations or costs of third-party services
• Secure any API credentials or access tokens provided for integrations
• Respect rate limits and other technical constraints of integrated services
• Not use integrations in ways that could compromise the security or stability of the third-party service

7. Content Standards

Any content uploaded, processed, or published through our services must:

• Be accurate when stating facts and genuine when stating opinions
• Not infringe on any third party's intellectual property rights
• Not contain malicious code, viruses, or other harmful components
• Not be defamatory, obscene, offensive, discriminatory, or inflammatory
• Not promote illegal activities or contain instructions for illegal acts
• Not misrepresent your identity or relationship with any person or organisation
• Comply with applicable laws including data protection regulations
• Not include personal data shared without proper consent or legal basis

8. Enforcement & Remedies

We may take the following actions if we determine, in our sole discretion, that you have violated this Acceptable Use Policy:

• Issue a warning and request corrective action
• Temporarily suspend access to services until the issue is resolved
• Permanently terminate service provision with 30 days' notice
• Remove or request removal of non-compliant content
• Charge for additional costs incurred as a result of policy violations
• Report violations to appropriate authorities when legally required
• Take legal action to protect our interests and those of other customers

9. Changes to This Policy

We may update this Acceptable Use Policy periodically to reflect changes in our services or legal requirements. Significant changes will be communicated to active clients, and continued use of our services after such changes constitutes acceptance of the updated policy.

10. Reporting Violations

If you become aware of any violation of this policy, please report it to us at support@crushedice.uk.