--- title: Hosted PBX in Boston - Crushed Ice Ltd description: Cloud-based PBX phone systems for businesses - enterprise telephony features hosted in the cloud with no on-site hardware. Serving businesses in Boston and surrounding areas. url: https://crushedice.uk/services/hosted-pbx/lincolnshire/boston --- # Hosted PBX in Boston - Crushed Ice Ltd > Cloud-based PBX phone systems for businesses - enterprise telephony features hosted in the cloud with no on-site hardware. Serving businesses in Boston and surrounding areas. --- ## About Hosted PBX A hosted PBX (Private Branch Exchange) is a cloud-based business phone system that handles all call routing, extensions, voicemail, IVR menus, call queues, conference calling, and call recording, managed entirely in the cloud. Unlike traditional on-premise PBX equipment, there is nothing to maintain, replace, or upgrade at your office. Crushed Ice provisions and manages your hosted PBX on a flat monthly fee that includes the phone system platform, UK geographic and non-geographic numbers, number porting from your existing provider, and full ongoing support. You get a fully capable enterprise phone system for a fraction of what legacy hardware would cost. **Also known as:** Cloud PBX, Virtual PBX, Cloud Phone System, IP PBX, VoIP PBX, Cloud Telephony, Hosted Telephony ## Hosted PBX in Boston Crushed Ice provides hosted pbx to businesses throughout Boston. Whether you're based in the town centre or surrounding areas, our team delivers the same level of service - remotely or on-site as needed. **Areas covered:** Town Centre, Skirbeck, Wyberton, Fishtoft, Kirton, Frampton, Boston Enterprise Park, Riverside Industrial Estate, Endeavour Park, Marsh Lane ## What's included ### Auto-Attendant & IVR Professional greeting menus that route callers to the right department, person, or information, without needing a receptionist for every call. ### Hunt Groups & Call Queues Distribute calls across teams with hold music, queue position announcements, overflow routing, and priority handling for VIP callers. ### Voicemail to Email Voicemails delivered as audio attachments directly to your inbox. No missed messages, and a record of every call. ### Number Porting Keep all your existing phone numbers when you switch. We manage the porting process from your current provider with no disruption to incoming calls. ### Softphone & Mobile App Make and receive calls on your business number from any device: desktop softphone, mobile app, or physical IP handset. Your number travels with you. ### Call Recording & Analytics Automatic call recording for compliance and training, plus call statistics, ring times, and missed call reports. ## How it works **1. Requirements & Design** We map your current call flows, how calls are routed today, how you want them routed, how many concurrent calls you need, and what happens out of hours. We produce a call flow diagram for your approval before anything is provisioned. **2. System Provisioning** Your hosted PBX is provisioned in our cloud platform: extensions created, IVR menus recorded, hunt groups configured, and voicemail set up. Handsets and softphone apps are configured and tested. **3. Number Porting** We initiate the porting process for your existing numbers, managing all communications with your current provider. Porting runs in parallel so you have zero downtime, and your numbers just start ringing on the new system. **4. Go Live & Training** On go-live day we are available throughout. We train your team on the new system and make any last-minute adjustments to call flows. Ongoing support is included in your monthly fee. ## Real-world scenarios ### Replacing an Ageing On-Premise PBX **Scenario:** A 30-person solicitors firm had a 12-year-old Avaya PBX. Maintenance costs were rising, replacement parts were becoming scarce, and it couldn't support remote workers after the pandemic. **Outcome:** Crushed Ice replaced the on-premise system with a hosted PBX: all existing numbers ported, all staff connected via softphone and desk handsets, remote workers fully included. Monthly telecom costs fell by 22%. ### Multi-Site Unification **Scenario:** A property management company had three offices, each with a separate phone line and no easy way to transfer calls between sites. Clients calling one office couldn't be transferred to a colleague at another. **Outcome:** A single hosted PBX unified all three sites with a shared extension plan and easy call transfer between sites. The company's main number now routes calls intelligently across all locations. ### Remote-First Business **Scenario:** A digital marketing agency had 20 staff working across the UK with no physical office. They were using personal mobile numbers for business calls. No way to route, record, or report on calls. **Outcome:** Hosted PBX with mobile apps gave every member of staff a business number they could use from their personal phone. The agency now presents a professional, unified telephony front to clients. ### Scaling Up Quickly **Scenario:** A growing recruitment firm needed to add 15 new staff in two months. Their legacy phone system required an engineer visit to add extensions. An expensive, slow process. **Outcome:** With hosted PBX, Crushed Ice provisioned 15 new extensions and shipped pre-configured handsets within a week. No engineer visits, no infrastructure changes, no delays to the business. ## Frequently asked questions ### What's the difference between a hosted PBX and a traditional PBX? A traditional PBX is a physical piece of hardware at your office that manages your phone system. A hosted PBX delivers the same functionality, including call routing, extensions, IVR, and voicemail, from cloud servers managed by your provider. You do not own or maintain any on-site telephony equipment, and the system is accessible from anywhere with an internet connection. ### Can we keep our existing phone numbers? Yes. Number porting allows you to transfer your existing geographic and non-geographic numbers to the hosted PBX. We manage the entire porting process with your current provider. During the transition, both old and new systems run in parallel so there's zero downtime for incoming calls. ### What happens if the internet goes down? There are several layers of protection available. Softphone apps on mobile devices will continue to work using mobile data if your broadband drops, keeping your team fully operational. We can configure call diversion rules so that incoming calls are redirected to mobile numbers or an alternative destination in the event of a connectivity issue. For businesses where phone availability is genuinely mission-critical, we can also fit our DaySaver solution, which automatically switches to a built-in SIM-based 5G connection if your main internet line goes down, keeping both calls and data services running without any manual intervention. Combined with our business broadband offering, dual-line resilient connectivity is also an option for maximum uptime. ### Do we need to buy handsets? Not necessarily. Softphone apps for desktop and mobile let your team make and receive calls from their computers and smartphones, with no hardware required at all. If you prefer physical handsets, we supply and configure a full range of compatible IP phones. Most businesses use a mix of both. Where hardware is required, all of our handsets are available on Hardware-as-a-Service (HWaaS), a small monthly fee per device that covers full warranty, complete insurance, and the flexibility to swap, return, or upgrade devices at any point. No large upfront cost, and no risk if a handset is lost or damaged. --- **Phone:** +44 (0)1234 672 612 **Email:** hello@crushedice.uk **Service page:** [Hosted PBX in Boston](https://crushedice.uk/services/hosted-pbx/lincolnshire/boston) --- *Crushed Ice Ltd - Unit 11, Olney Business Park, Osier Way, Olney, Buckinghamshire, MK46 5FP*