---
title: Frequently Asked Questions - Crushed Ice Ltd
description: Crushed Ice Ltd provides bespoke software, business phone systems, managed IT support, mobile apps, CRM systems, and e-commerce solutions for UK businesses. Below are answers to common questions about our services.
url: https://crushedice.uk/faq
---

# Frequently Asked Questions - Crushed Ice Ltd

> Crushed Ice Ltd provides bespoke software, business phone systems, managed IT support, mobile apps, CRM systems, and e-commerce solutions for UK businesses. Below are answers to common questions about our services.

## General Questions

**What types of IT services and solutions do Crushed Ice provide?**
We provide fully managed custom-built software solutions, CRM systems, VoIP phone systems, e-commerce platforms, mobile apps, managed IT support, business broadband, OCR/document intelligence, and AI solutions - all tailored to your exact business needs.

**How does your monthly fee model work?**
Instead of large upfront costs, we offer an all-inclusive monthly fee covering development, maintenance, support, and regular updates. This makes costs predictable and eliminates unexpected expenses for future changes as your business evolves.

**How is your support different from other providers?**
You get direct access to actual team members who understand your business and solution - not a ticket system or tiered escalation. This means faster resolution and a better overall experience.

**What support do you offer after software deployment?**
We offer ongoing support through maintenance services, bug fixes, updates, and troubleshooting. Our team is always available to ensure your system is running smoothly.

## Bespoke Software

**What is bespoke software development?**
Bespoke software is custom-built to meet the specific needs of your business, unlike off-the-shelf solutions.

**How long does it take to build bespoke software?**
Timelines vary depending on complexity and can take anywhere from 2 months to 2 years. We can give you a rough timescale after an initial consultation.

**Can the software scale as my business grows?**
Yes, we design scalable solutions that evolve with your business needs.

**How is bespoke software different from using existing platforms?**
It is fully tailored to your workflow, offering better efficiency and competitive advantage. There are no per-user pricing traps, no forced upgrades, and no compromises on your processes.

## Business VoIP Phone Systems

**What is VoIP and how does it work?**
VoIP (Voice over IP) allows you to make calls over the internet instead of traditional phone lines.

**Can I keep my current phone number?**
Yes, we can port your existing number to your new VoIP system.

**Are there long-term contracts for your VoIP solutions?**
No. Our VoIP solutions require just 30 days' notice with no long-term commitment, making it a risk-free choice for your business.

**How many minutes are included in your VoIP plans?**
Our plans include 3,000 outbound minutes per user per month to UK, Europe, North America and beyond, with unlimited inbound calls.

**How much can VoIP save me?**
Most businesses save 30–60% on telecom costs compared to traditional systems.

## Mobile Apps

**Do you build apps for both iOS and Android?**
Yes, we build cross-platform and native apps for both operating systems.

**Will you help with App Store submissions and compliance?**
Yes, we manage the entire app submission process for both iOS and Android platforms, ensuring compliance with all store guidelines.

## IT Support

**Do you offer on-site IT support?**
Yes, we offer both remote and on-site support depending on your needs.

**Can you support both Windows and Mac?**
Absolutely, we support all major operating systems and devices.

**Is your IT support 24/7?**
We offer flexible support plans, including 24/7 coverage where required.

## CRM Systems

**Is the CRM tailored to my business?**
Yes, we build custom CRMs or configure platforms to match your unique workflows.

**How do you integrate CRM with our other business systems?**
We create seamless connections between your CRM and other business tools including accounting software, VoIP phone systems, email platforms, and marketing tools.

## AI Solutions

**What kind of AI solutions do you offer?**
We offer machine learning, predictive analytics, natural language processing, and automation tools.

**Is AI only for large companies?**
Not at all - we provide cost-effective AI solutions for small and medium businesses.

**Do I need in-house technical staff to manage AI?**
No, we offer fully managed AI solutions with support.

## Contact

**Phone:** +44 (0)1234 672 612
**Email:** hello@crushedice.uk
**Full FAQ page:** https://crushedice.uk/faq

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*Crushed Ice Ltd - Unit 11, Olney Business Park, Olney, Buckinghamshire, MK46 5FP*